Data & Privacy

11131 Privacy Policy

This Privacy Policy explains how 11131 collects, uses, stores, and protects your personal information when you use our platform in the Philippines. We are committed to handling your data responsibly and in accordance with applicable Philippine privacy laws. Please read this page before creating an account or submitting any personal details.

Last updated: June 2025. For questions about how your data is handled, visit our FAQ page or review our Terms and Conditions.

Full Policy

1. What Personal Data We Collect

When you register on the 11131 platform, we collect the personal information required to create and verify your account, including your full name, date of birth, email address, phone number, and residential address in thePhilippines. We also collect financial information necessary for processing deposits and withdrawals, such as your preferred payment method and transaction history. During identity verification, we may request a government-issued ID or other supporting documents as required by Philippine regulations. When you use the platform, we automatically collect usage data including your device type, browser information, IP address, and session activity logs. This information helps us maintain platform security, detect fraudulent behaviour, and deliver a personalised experience tailored to members in the Philippines.

2. How We Use Your Data

The personal information collected by 11131 is used primarily to operate your account, process transactions, and deliver platform features including sports betting, casino-style games, the Rewards programme, and bonus offers available to members in the Philippines. We use your contact details to send you account-related notifications, security alerts, and — where you have opted in — promotional communications about new offers and games. Identity and financial data are used exclusively for account verification, payment processing, and compliance with applicable Philippine anti-money laundering and responsible gaming requirements. We may use aggregated and anonymised usage data to improve platform performance, optimise the mobile app experience, and develop new features for our members. We will never use your personal data for purposes unrelated to the operation of the 11131 platform without obtaining your explicit consent in advance.

3. Sharing of Personal Information

11131 does not sell, rent, or trade your personal information to third parties under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, including payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose we have authorised. In cases where we are required by law, court order, or regulatory instruction from a competent Philippine authority, we will disclose the minimum necessary information to comply with that legal obligation. If 11131 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any material change to data handling practices that results from such a transaction. All third-party partners engaged by 11131 are vetted for compliance with applicable data protection standards before any data sharing takes place.

4. Data Storage and Retention

Your personal data is stored on secure servers with encryption at rest and in transit, and access is restricted to authorised personnel who require it to carry out their roles in operating the 11131 platform. We retain your account data for as long as your account remains active and for a reasonable period thereafter as required by Philippine financial regulations, anti-money laundering obligations, and responsible gaming record-keeping requirements. If you request account closure, we will deactivate your account promptly; however, certain records may be retained for the legally mandated retention period before being securely deleted. We conduct periodic reviews of stored data to ensure that information no longer needed for operational or legal purposes is disposed of in a safe and irreversible manner. Our data retention practices are designed to balance your right to privacy with the legal and regulatory obligations that apply to licensed online entertainment platforms operating in the Philippines.

5. Your Rights Over Your Data

As a member of the 11131 platform and as a data subject under applicable Philippine privacy legislation, you have the right to access the personal information we hold about you, to request corrections to inaccurate data, and to request the deletion of data that we no longer have a legitimate reason to retain. You may also object to certain types of data processing, withdraw consent for marketing communications at any time, and request that your data be provided to you in a portable format where technically feasible. To exercise any of these rights, you can submit a request through your account dashboard or by contacting our support team using the email address provided in the footer of this page. We will acknowledge your request within a reasonable timeframe and aim to resolve it fully within the period stipulated by applicable Philippine data privacy regulations. Please note that certain requests — such as deletion of transaction records — may be subject to legal retention requirements that take precedence over individual deletion requests.

6. Cookies and Tracking Technologies

The 11131 platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and collect anonymous usage statistics that help us improve the platform experience for members across the Philippines. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting core features such as login and payment processing. We also use analytical cookies to understand how members interact with the platform — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling non-essential cookies will not affect the security of your personal data or your ability to place bets and access games. We do not use cookies to serve third-party advertising or to track your activity outside of the 11131 platform.

7. Updates to This Policy

11131 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When material updates are made, we will notify registered members through their account contact details and publish the revised policy on this page with an updated effective date. We encourage all members to review this page periodically so they remain informed of how their personal data is being handled. Your continued use of the platform after a revised policy has taken effect constitutes your acknowledgement of the updated practices described herein. If you have questions about any change to this Privacy Policy, our FAQ page is a good starting point, and our support team is available to assist you directly.

Quick Answers

Privacy Questions from Philippine Members

The most common questions members in the Philippines ask about how 11131 handles their personal data.

No, 11131 does not sell, rent, or share your personal information with any third party for commercial purposes. We only share data with trusted service providers who are directly involved in operating the platform — such as payment processors and identity verification partners — and only to the extent required for those specific services. All such partners are bound by strict data processing agreements that prohibit them from using your information for any other purpose. Your data exists to make your 11131 account work safely and securely, nothing more. If you have concerns about a specific type of data sharing, you can find more detail in Section 3 of this Privacy Policy or raise a question through the FAQ page.

You can submit a data access or deletion request directly through your 11131 account dashboard at any time. Alternatively, you can contact our support team using the email address listed in the footer of this page, clearly stating whether you are requesting access to, correction of, or deletion of your data. We will acknowledge your request promptly and aim to fulfil it within the timeframe required by applicable Philippine data privacy law. Please note that some data — particularly financial transaction records — may be subject to mandatory retention periods under Philippine regulations, which means we may not be able to delete all records immediately upon request. Our team will always explain clearly what data can be removed and what must be retained, and why.

Yes, all financial and payment data handled through the 11131 platform is protected using encryption both at rest and in transit, and access is strictly limited to authorised personnel and payment processing systems. We work with established payment partners who maintain their own rigorous security standards appropriate for financial data. Full payment card details are never stored directly on 11131 servers — payment processing is handled by our certified payment partners in a secure, segregated environment. Transaction histories and associated financial records are retained only for the periods required by Philippine financial regulations and anti-money laundering obligations. If you notice any unusual activity related to your account or payments, we recommend contacting support immediately and reviewing the guidance available on our FAQ page.

Ready to Join 11131?

Now that you understand how we protect your data, you can register a free account and start exploring sports betting, casino-style games, weekly bonuses, and the Rewards programme — built for members across the Philippines.

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